Refund policy

RETURNS & EXCHANGES

Return policy

Your return request must be made within 14 days of the order delivery date and must comply with this return policy.

  • All returns must meet our policy and be approved by SPRWMN. Once your return request is approved through our returns portal, you have 5 days to bring your return to the courier. If the return is not scanned by the courier within 5 days of approval, your return request will be considered nullified and voided.
  • We are not responsible for any returns shipped without our consent; your package will be refused and returned to you.
  • A return is approved as a preliminary management measure. An approved return does not guarantee that it will be accepted if the merchandise is found to be damaged by the customer or does not meet our criteria. We reserve the right to reject a return that does not comply with our return policy.
  • If you received a damaged item, you must reach out to let us know, along with any other items you are requesting to return, within the 14 day return window in order to be accommodated for a replacement or return of a damaged item. Items that are declared damaged outside of this 14 day return window will not be accepted for a return or exchange.

Final sale

All items from the Archive Sale, Sale Collection, Jewelry, Fragrances, Swimwear, Gift Cards, and items marked FINAL SALE within the product listing cannot be exchanged or returned at any time.

Final Sale items are indicated by text in red on the product page, in your cart, and on the commercial invoice that you receive with your order.

Returns shipping fees

  • While we do not charge restocking fees for returns, we ask all customers to cover the shipping fee for any return labels. This fee is based on the location from where you are sending your return from, but typically costs about $10.
  • Please note that all shipping and handling charges (including for returned orders), import taxes, VAT, or duties incurred on the original shipment are non-refundable.

Quality control inspection period

  • Items should be returned new, unused, unwashed, and with all garment tags still attached. Our QC team thoroughly inspects each and every returning item. Returns that have been worn, damaged, soiled, washed, or altered will not be accepted and will be sent back to the customer.
  • Please allow us 7 business days of inspection period to process your return once the package has been received at our facility. Once your return is approved through inspection, you will be notified via email of your refund.

Refunds

All refunds are issued in the same form as was utilized for payment of the original order, or if requested, for store credit.

Once your return package has been received, processed, and approved at SPRWMN, your refund will be issued in the original form of payment within 7-10 business days (excluding holidays) after the inspection period, at which time you will be notified by email.

Exchanges

We offer advanced exchanges on returning orders within our returns portal for any applicable items that are of equal, lesser, or higher value. If an item you exchange for is of a higher value, you may be asked for additional payment of the difference before completing your exchange with us.

Applicable exchange items will be visible in the portal, must be regular priced, and must be in stock at the time of your return. Because we cannot guarantee a hold on an exchanged item, the quickest way to exchange for a new color or new style is to place a new order on the exchanged item and return your original order.

Exchanges with discount codes added will not be honored after the promotion has ended.

To re-ship out your exchange item we offer a complimentary shipping label.

Returns of third party purchases

We only handle orders that are purchased directly from our website at www.sprwmn.com. Although we have a separate wholesale business, we do not handle any third party store's transactions. We recommend that for assistance with items purchased from a third party, you reach out directly to the store or boutique that you purchased from, as we are not privy to their policy, your information, or any record of purchase.

Questions

Email info@sprwmn.com - Monday to Friday, 9am to 5pm PST.